HOW WE DO IT
OUR SUPPORT OPTIONS
Whether you choose to collaborate with us on an ad hoc or fully-managed basis, we offer many different varieties of configuration, infrastructure, and equipment. Abandoning a one-size-fits-all mentality, we work with you to equip your workplace with quality solutions that are right for you.
AD HOC SUPPORT
Most businesses need IT support, but not all the time - and not at the cost of a full-time employee!
Our ad hoc support solution is best if you:
are a home user
are a small business
only have occasional issues
only want help when you ask for it
already have in-house IT but need an extra hand
We can get involved as little or as much as you like, our main goal is to ease the pressure.
Time spent worrying about your technology is time you're not putting into your business.
Our most popular support option includes all the necessary services to keep you worry-free, paired with the ad hoc billing method to ensure you pay only for what you use.
Friendly and cooperative support staff to assist you with your day-to-day issues.
Safeguarding against threats by applying a high-security solution.
Manual + automatic checks to ensure optimal operation.
Obtaining and managing the appropriate equipment for you.
Keeping us informed so we can fix issues before you see them.
Secure data backups both on-premises and in the cloud.
Co-ordinate your business intentions with your IT.
SERVICE LEVEL AGREEMENTS
Clearly defined response times so you know what to expect.
We see our Standard, and raise you Platinum.
All the services from Standard, bundled into a
neat and tidy monthly package for your budgeting convenience.
Platinum has sliding-scale pricing options that are designed to harmonize with you and your business specifically.