HOW WE DO IT

OUR SUPPORT OPTIONS

Whether you choose to collaborate with us on an ad hoc or fully-managed basis, we offer many different varieties of configuration, infrastructure, and equipment. Abandoning a one-size-fits-all mentality, we work with you to equip your workplace with quality solutions that are right for you.

AD HOC

Pay As You Go
+
No Strings

MANAGED (STANDARD)

Pay As You Go
+
Managed Support

MANAGED (PLATINUM)

Custom Monthly Fee
+
Managed Support

 
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AD HOC SUPPORT

Most businesses need IT support, but not all the time - and not at the cost of a full-time employee!

Our ad hoc support solution is best if you:

  • are a home user

  • are a small business

  • only have occasional issues

  • only want help when you ask for it

  • already have in-house IT but need an extra hand

We can get involved as little or as much as you like, our main goal is to ease the pressure.

 

STANDARD
MANAGED SUPPORT


Time spent worrying about your technology is time you're not putting into your business.

Our most popular support option includes all the necessary services to keep you worry-free, paired with the ad hoc billing method to ensure you pay only for what you use.

IT HELPDESK

Friendly and cooperative support staff to assist you with your day-to-day issues.

ENDPOINT SECURITY

Safeguarding against threats by applying a high-security solution.

MAINTENANCE

Manual + automatic checks to ensure optimal operation.

PROCUREMENT

Obtaining and managing the appropriate equipment for you.

PROACTIVE MONITORING

Keeping us informed so we can fix issues before you see them.

SYSTEM BACKUP

Secure data backups both on-premises and in the cloud.

ROAD-MAPPING

Co-ordinate your business intentions with your IT.

SERVICE LEVEL AGREEMENTS

Clearly defined response times so you know what to expect.

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PLATINUM
MANAGED SUPPORT

We see our Standard, and raise you Platinum. 

All the services from Standard, bundled into a

neat and tidy monthly package for your budgeting convenience.

Platinum has sliding-scale pricing options that are designed to harmonize with you and your business specifically.

 

Unsure which solution is best for you?

Every business is unique, we can discuss the pros and cons

of each solution to discover what is going to work for you.